Shipping & Returns

Shipping Policy

We promise to make every effort to dispatch orders placed online with 24 hours.  Orders placed on Saturdays, Sundays and public holidays are processed the following business day.

 

All orders are shipped via Australia Post.  Standard post parcels will arrive within 5 -10 business days.  Express post parcels will arrive between 2 – 4 business days. 

Please note that parcels cannot be left at the address if they do not fit in your letterbox and there is no one there to collect them.  To ensure safe and on-time delivery, it is best to have it delivered to your daytime address or place of business. 

Shipping Rates

We will offer both Standard Post and Express at these rates based on weights:

0 - 0.5kg  Standard delivery = $ 8.50   Express delivery = $11.50

0.5 - 3kg  Standard delivery = $13.50   Express delivery = $16.00                  

3 - 5kg+   Standard delivery = $18.00   Express delivery = $25.00

For all shipping inquiries, please contact orders@globalnomadsskincare.com.au

or +61 03 9673 1444

Return & Exchange Policy

If the product has been opened and gently used, we will exchange it for a product of equal or lesser value. No refund or exchange can be given for products that have been opened and used more than once. We cannot exchange or refund gift vouchers, samples or promotional items.

To exchange or request a refund, please ship the product and a copy of your proof of purchase to the address below. Please ensure the product is packaged appropriately to safeguard it against leakage or damage. Return shipping and handling charges are your responsibility unless the return was a result of our error or the product was damaged or defective. If you are shipping an item over $75, you should consider using a trackable shipping service or purchasing shipping insurance. We cannot guarantee that we will receive your returned item without a shipping receipt and parcel tracking. 

 

Global Nomads Skincare
8 Phillip Court
Port Melbourne, VIC 3207
Australia

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund. If you are approved, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 5 working days.

If you receive an incorrect or damaged order please contact us immediately.  Please have your order number, date of your purchase and details about the problem available. Then contact us on either orders@globalnomadsskincare.com.au  or  +61 03 9673 1444.

If you are expecting a refund but haven’t received it yet, first check your bank account again. Then contact your credit card company, it may take some time before your refund is officially posted. Next contact your bank. There is often some processing time before a refund is posted. If you’ve done all of this and you still have not received your refund, please contact us at orders@globalnomadsskincare.com.au.

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Global Nomads Skincare

Customer service: +61 3 9673 1444

www.globalnomadsskincare.com.au 

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